Crystal Light

ORDERING AND PAYMENT

Our shopping pages will guide you through the steps you need to take to place an order with us. There is no minimum order requirement. All payments must be in British Pounds Sterling. You can pay for products using most major debit cards or credit cards, from a PayPal account or by redeeming one of our gift vouchers. Payments can be made by BACS transfer by request. You are required to make payment for the whole amount of your order (including any delivery charges if applicable) at the time your order is placed. Online transactions are processed using the trusted secure payment gateway ‘Sage Pay’. Sage Pay is a leading internet payment processing company and transactions are 100% secure.

All online payments are subject to a fraud security check prior to any order being accepted. We reserve the right to refuse any order for any reason. If an order is refused any money paid will be refunded by the original method of payment.

If you have been given a promotional discount code you will be able to enter this during the checkout process. These codes are non-transferable and you must ensure you are eligible to use the code.

If you wish to cancel an order before delivery has been arranged, please inform us in writing as soon as possible from the same email address used to place the order.

Once you have placed an order on our website you will receive an automatic acknowledgement. If you do not receive this email please let us know. Please check your spam folder first.

VAT Value Added Tax is included in your checkout total. The rate may change but is currently 20% for orders made from the UK.

SECURITY AND DATA PROTECTION

Why it is safe to buy from us:

• Our site is entirely secure, so you can be confident that any information you share will remain private
• We always speak in plain English and aim to make things clear
• We will never automatically enrol you to any marketing lists, but should you choose to, we'll only send interesting and relevant information periodically
• We will never share your data with any unnecessary third parties
• We're fully GDPR (General Data Protection Regulation 2018) compliant and look after your data
• We're also fully PCI DSS (Payment Card Industry Data Security Standard) compliant to ensure safety of payment detail

We strive to deliver your order as quickly as possible and provide an estimated delivery date next to each product on our website. All products are subject to availability. If an item is out of stock at the time of your order, we will inform you promptly so you can choose to cancel, wait for restocking, or select an alternative. If a product has been discontinued or if delivery will take longer than stated, we will notify you accordingly. For bespoke light fittings made specifically for you, our team will have explained the estimated delivery timeframe.

Once your order is ready for dispatch, we will send an email with delivery details. A standard delivery charge of £3.99 applies to all orders, with an estimated delivery time of 4–7 business days. 

During checkout, you may provide additional delivery instructions—helpful if you won’t be home or if your address is difficult to find. While we make every effort to meet estimated delivery times, external factors such as adverse weather conditions may cause delays. If you have ordered multiple products, some items may arrive separately from different locations, and we will inform you if your order is split.

If your order does not arrive as expected, please contact our sales team with your order number for assistance. If the courier is unable to deliver your goods, they will leave a card with contact details to arrange redelivery. If delivery is not rescheduled, the courier will attempt redelivery the next business day. If the delivery fails or is refused, the goods may be returned to us, and any further delivery charges will be the customer’s responsibility.